Category Archives: Change Management

Putting Your Skin in the Game: The OD Practitioner as Organizer

The following is an excellent description of Crosby & Associates’ approach to Organization Development (OD), written by our founder and reprinted from the OD Practitioner, Vol 27, #2&3, 1995.  It is also a solid guide for sponsors and agents of change: Some 20 … Continue reading

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IT Implementation Success – Engagement and Decision-Making

For decades research has shown that a consistently high percentage of IT implementations are train wrecks. Besides the real problem of budget over-runs and long delays, recent data (see http://calleam.com/WTPF/?page_id=1445) includes an alarming number of implementations going “so badly that … Continue reading

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Leadership, Authority, and Emotional Intelligence – A Case Study from the PECO Nuclear Turnaround

Abstract: The following is written from a practitioner’s point of view. The hypothesis is that organizations that respect the role of emotion in human systems, in concert with other variables such as role, goal, and decision clarity, will meet or … Continue reading

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Sponsor, Agent, Target (SAT) – A Systems Approach to Everyday Work Life

This post, co-authored by Gil and Chris Crosby, is based on founder and father Robert P. Crosby’s adaptation of Daryl R. Conner’s change model. In today’s organization, most people work with and depend on individuals outside of their immediate work … Continue reading

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The Eight Missing Elements in Project Management

There are eight elements frequently missing in Product Development and Project Management, thus seriously impairing such activities. In fact, most organizations accept as a given that these critical activities will be late and over budget, and will only be salvaged, … Continue reading

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The ERP Puzzle – Key pieces of successful software implementation

Most businesses use some form of an Enterprise Resource Planning (ERP) system. Many have a terrible time during initial implementation or during subsequent upgrades. Despite this, ERP systems are here to stay. ERP systems (such as Oracle, MAS90, and SAP) … Continue reading

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Change Management – Are You Managing Change or Avoiding Reality?

Change management is not something you do, it is something that IS! It is happening each moment of each day in all workplaces. Of course there are tasks and methods to learn that can help, but every work place in … Continue reading

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Implementation – The Overlooked Root Cause

A recent group discussion entitled “Should Failure be Rewarded” inspired me to ponder botched implementation as a persistant yet overlooked root cause of failure in most organizations. Here’s my response, elaborated on for this blog: Insist on a thoughtful analysis of “failures.” Reward people … Continue reading

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Resistance to Change

 I think it’s helpful for leaders to get it that “resistance” is a wired response of the reptilian brain. The reptilian brain is constantly monitoring the environment for danger, and any change in the environment increases risk (from a pure … Continue reading

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