From: Finding fault and Blame  To: “Make it work” – Take responsibility
From: Language of “I’ll try”  To: “I’ll do it”
From: Low trust and morale  To: High trust and morale
From: Low concern for safety  To: Excellent safety record
From: People who use and repair have no input on equipment purchase To: …input prior to decision being made
From: No by-whens(clear completion dates)  To: By-whens
From: No clear accountability  To: Single-point of accountability is in place
From: It is unclear who decides what  To: Authority about decision making is clear
From: Shoot the messenger  To: Honor the messenger even if the message is difficult to hear
From: Not able to get materials when needed  To: Able to get materials when needed

A scale of 1 (low) to 10 (high) has been used to score cultural items such as those listed above. A gain of 3 to 4 points can be expected when following a strategy that includes a well done intact group process cascaded throughout your organization.

From Appendix K, “Walking the Empowerment Tightrope” By Robert P Crosby