Examples of Work Culture Shifts

From: Finding fault and Blame  To: “Make it work” – Take responsibility
From: Language of “I’ll try”  To: “I’ll do it”
From: Low trust and morale  To: High trust and morale
From: Low concern for safety  To: Excellent safety record
From: People who use and repair have no input on equipment purchase To: …input prior to decision being made
From: No by-whens(clear completion dates)  To: By-whens
From: No clear accountability  To: Single-point of accountability is in place
From: It is unclear who decides what  To: Authority about decision making is clear
From: Shoot the messenger  To: Honor the messenger even if the message is difficult to hear
From: Not able to get materials when needed  To: Able to get materials when needed

A scale of 1 (low) to 10 (high) has been used to score cultural items such as those listed above. A gain of 3 to 4 points can be expected when following a strategy that includes a well done intact group process cascaded throughout your organization.

From Appendix K, “Walking the Empowerment Tightrope” By Robert P Crosby

About crosbyod

Crosby & Associates OD is a catalyst for high performance & morale. Our methods are a unique blend grounded in research and decades of experience. In the spirit of Kurt Lewin, the founder of OD, as we partner with you in the present we transfer our methods to you so you are independent in the future. Learn more at www.crosbyod.com
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