- Thou shalt not bow to the market pressures of rejecting the old and worshipping the “new”
- Thou shalt not impose your bias against authority and hierarchy on others and call it sound theory
- Thou shalt not confuse “action-research” with the ineffective expert model of gathering data and then telling people what to do
- Thou shalt not over-function by speaking and thinking for others (through anonymous feedback, etc.), thereby encouraging under-functioning in the system
- Thou shalt not only coach leaders one-on-one, or separate from their system
- Thou shalt have a bias toward action, and towards helping the people facing the problems come up with their own solutions
- Thou shalt transfer thy theory and methods throughout the client system so as to increase their capacity to solve their own problems
- Thou shalt work at every level of the system so thou art not blind to the whole and do not become part of the fragmentation of the system
- Thou shalt foster Kurt Lewin’s democratic principles of leadership throughout the system (a balance of authority and empowerment) over autocratic (over-functioning leadership) and laissez-faire (under-functioning leadership)
- Thou shalt help the leadership align the system around measurable goals, beliefs/values (such as Lewin’s democratic principles of leadership), and behaviors (such as single point accountability)
- Thou shalt be alert to pitfalls such as goal conflict (jeopardizing quality and/or safety in pursuit of production), confusing goals with activity (tasks, meetings, trainings, projects, etc.), and tunnel-vision (focusing only on what is measured)
- Thou shalt help foster decision clarity throughout the system, with a bias towards empowering people to take action and make decisions as close to the action as possible
- Thou shalt actively “re-educate” and teach “use of self” to the system via T-groups and other means – grounded in the work you continue to do on yourself
- Thou shalt be a catalyst for “unfreezing” the current homeostasis by decreasing restraining forces such as avoidance, mistrust, and disengagement, and for “freezing” high-performance culture into a sustainable homeostasis
- Thou shalt be willing to take a stand for what is right, including the effectiveness of every role and the dignity of every human being in the system
*Much of the above was handed down by Kurt Lewin and unlike Mel Brooks we didn’t drop our third tablet